Resetting Your Password
Locked out? You can reset your password yourself in about a minute — no need to contact support.
How to reset your password
- 1. On the sign-in page, click Forgot password? next to the password field.
- 2. Enter the email address for your account and click Send reset link.
- 3. Open the email from Carpe Inventory IQ and click Reset password.
- 4. Choose a new password (at least 8 characters), confirm it, and you’ll be sent back to sign in.
For your security, the reset link expires 3 hours after it’s sent and can only be used once. If yours has expired, just request a new one.
Didn’t get the email?
- • Check your spam or junk folder.
- • Make sure you entered the same email address you use to sign in.
- • Give it a couple of minutes, then request another link — the newest link is always the one that works.
For your privacy, the confirmation screen looks the same whether or not an account exists for that email — so an outsider can’t use it to discover who has an account. If you never receive a link, double-check the address is the one you signed up with.
Is this safe?
Yes. Requesting a reset never changes your password on its own — nothing changes until you click the link in the email and set a new one. If you receive a reset email you didn’t ask for, you can safely ignore it and your existing password keeps working. Each link works only once, and only for a short window.
Seeing “sign-in for this email is paused”? After 10 wrong passwords in a row, sign-in for that email address pauses for 30 minutes to protect your account. You can wait it out, or reset your password — a reset works right away and clears the pause.
Ready to get back in?